If your intro file isn't playing in CentovaCast, it can disrupt your stream. Here's how to fix it.
1. Verify Format and Location:
Check your intro file format (MP3, WAV) and its location on the server.
2. Check Stream Settings:
Ensure intro file playback is enabled in CentovaCast settings.
3. Test Playback:
Play the intro file directly through CentovaCast to see if it works.
4. Restart Server:
Try restarting the server in CentovaCast settings.
5. Contact Support:
If you encounter persistent problems, don't hesitate to contact our support team by submitting a ticket. We're here to help you get your stream back on track!
